Last Updated March 2025

Phone number: 1-800-418.3325 from Monday to Friday, 8.15 am to 5pm

Contact: https://www.all-clad.ca/Contact

These Terms and Conditions of Sale (the “T&Cs ") are made between Groupe SEB Canada Inc. (the "Company" or "we" or "us"), and individuals purchasing finished product(s) on the all-clad.ca online store (the “Online Store”).  Only individuals not engaged in retail or trade of products are authorized to purchase products from the Online Store. You represent that you are not engaged in retail or trade of products.  

By placing an order on the Online Store, you agree that your purchase of any products from the Online Store will be governed exclusively by these T&Cs and you agree to be bound by these T&C. 

By placing an order on the Online Store, you also agree that your use of the Online Store is subject to the Terms of Use, Privacy Policy and other legal terms posted on the Online Store.

We reserve the right to modify these T&Cs at any time. Please check these T&Cs periodically for changes. The T&Cs in force at the date of your purchase will apply to such purchase. 

We suggest you retain these T&Cs on a durable medium, by physically printing them or by saving them electronically.

PLEASE NOTE THESE T&Cs only apply for the purchase of finished products on the Online Store.

For purchase of accessories and spare parts, please consult [ADD LINK]

CUSTOMER CONTACT INFORMATION AND COMMUNICATIONS

Phone number: 1-800-418-3325 9 AM  to 4 PM weekdays business hours 

Contact: [insert link]

You consent to receive notices and other communications relating to these T&Cs and to any transaction you make in the Online Store by the Company posting notices on the Online Store, sending you an email at the email address provided when you make a purchase or listed in your profile on your account, or mailing a notice to you at your billing address. You agree that all agreements, notices, disclosures or other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 

 

1.   ORDER PROCESS

To place an order on the Online Store, you must be more than 18 years old or possess legal guardian consent. Also, you should have legal capacity to contract and place an order on the Online Store.

 

Products which may be purchased from the Online Store are available for sale and delivery to customers in Canada only.

You may be required to register for an account to make a purchase from the Online Store. Your username and password are for your personal use only. You should take care to protect your password and not disclose it to anyone because you are personally responsible for each purchase made with your username and password. You are also responsible for keeping your account information, including your email address, up to date. You agree to accept responsibility for all activities that occur under your account. The Company reserves the right, in its sole discretion, to terminate or suspend your account for any reason.

After you have selected and added the product(s) you wish to purchase to your cart, and selected the method of shipment, you will be shown an order confirmation screen (the “Order Confirmation”) describing, among other things, the product(s) you have ordered, the purchase price, and any applicable charges for shipping and taxes. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the product(s) described in the Order Confirmation, for the price and subject to the other charges, terms and conditions set out in the Order Confirmation. Orders are not binding on the Company until accepted by the Company.

After validation and payment of the order, you will receive an email acknowledging the order and giving an order reference number. However, the receipt of an order acknowledgement does not guarantee the acceptance of an order. 

 

2.   DISPLAYED INFORMATION

We may modify the products, services, descriptions, prices and other information displayed on the Online Store at any time without prior notice.

We use reasonable efforts to ensure that products and/or services descriptions are accurate and complete. However, dimensions, colours, weights, measures and other descriptions are approximate and provided for reference purposes only. We do not represent or warrant that products, services, prices, product images, or other descriptions or specifications on the Online Store will be accurate, complete, reliable, current, or error-free.[Lette1] 

We will fulfil the orders received from the Online Store subject to availability of the products. Should the ordered products not be available, we will notify you.

In some cases, a product may become unavailable after confirmation of the order and payment by you. In that case, we will notify you as soon as possible and provide options for resolution.

 

3.   PRICES

All prices and other amounts expressed in the Online Store are and will be processed in Canadian dollars. All product prices do not include shipping costs, handling charges or applicable taxes. Separate charges[Lette2]  for shipping, handling and applicable taxes will be calculated on checkout and shown on the Order Confirmation for each order. Prices are firm at the time of placing the order subject to availability of the products. Should one or more taxes or levies, such as environmental contributions, become applicable, increased or reduced, this change may be reflected in the sale price of the products on the Online Store and in the sales documents.

We reserve the right to modify our prices at any time, but the price invoiced to you will be the price in force at the time of the confirmation of your order.

We will use reasonable efforts to verify prices of the products listed on the Online Store. However, where a product’s correct price is less than the stated price online, we will charge you the lower amount. If a product’s correct price is higher than the price stated online[Lette3] , our Customer Service department will contact you for instructions before shipping the product. If you are unreachable using contact details provided, the order will be treated as cancelled and we will notify you of such cancellation by email.

4.  PAYMENT 

You may pay for your purchase using any method identified[Lette4]  in the checkout process of the Online Store and you authorize the Company to charge the applicable payment method for the total amount shown in the Order Confirmation. You represent and warrant that you are the authorized owner of the applicable payment account.

Online credit card transactions are subject to validation checks by credit card issuers and the Company’s payment processor. If your payment is rejected by the issuer of the payment method, your order will not be accepted or shipped and we will have no obligation to fulfil your order.

Your card issuer may also charge you an online handling fee or processing fee. 

5.   SHIPPING 

5.1 Shipping methods

Orders will be shipped only to addresses in Canada. We reserve the right, at our sole discretion[Lette6] , not to ship products ordered from the Online Store to certain addresses. In the event that we chose not to ship a product, you will be notified by email and any amount paid by you for the order that is not shipped will be refunded.

Shipments will be made to the address provided by you and according to your selected delivery option. Shipments cannot be made to PO boxes.

You agree to provide all required information related to the delivery (place, recipient, etc.) when placing the order. You are responsible for any errors when providing the delivery information.[Lette7]  We may charge you any extra shipping cost to offset expenses incurred by multiple attempted deliveries and /or re-routing due to a defectivean incorrect address.

Orders are usually processed within 48 business hours and may take 3-7 business days to arrive to your location. These times are estimates only. We do not guarantee any specific delivery times. Once the order is shipped, you will receive an email confirmation with a tracking number. 

The Company will not be responsible for any damages or costs resulting from any delays in delivery.

The manufacturing time for customized items will be added to the delivery time depending on the selected delivery option.

Products purchased may be shipped to you in separate packages, even if purchased in a single order.

5.2 Cost of shipping:

The shipping cost will depend on the delivery option you select. The available delivery options and their associated cost  will be shown to you prior to your confirmation of the order.

6.  PRODUCT WARRANTY

6.1 Warranty 

The manufacturer’s warranty for products available in the Online Store is set forth in the links below.  

The following warranty applies to All-Clad electrical products and All-Clad products with batteries: 

Insert link Kitchen Electric Limited Warranty

 

The following warranty applies to All-Clad cookware products: 

Insert link Cookware Limited Lifetime Warranty

 

The following warranty applies to All-Clad accessories and spare parts:

Insert link Accessories and Spare parts Limited Warranty

 

Please ensure you retain our receipt/proof of purchase/ proof of delivery as this document will be required for you to exercise your warranty rights.

ALL WARRANTIES ONLY APPLY TO PRODUCTS WHICH ARE MANUFACTURED AND SOLD AS ALL-CLAD PRODUCTS FROM THE ONLINE STORE. ALL-CLAD DISCLAIMS ALL WARRANTIES FOR NON ALL-CLAD PRODUCTS, EVEN IF PACKAGED OR SOLD WITH AN ALL-CLAD ITEM.

Other warranty exclusions:

·        defects caused by accident, neglect, abuse, misuse, misapplication;

·        defects caused by exposure to extreme natural conditions, liquids or gases;

·        defects caused by handling by third parties

·        defects caused by service including repairs, performed by anyone other than a Company authorized representative;

·        defects caused by a modification of the product without the Company’s permission;

·        if the product serial number has been removed or defaced, or if the displayed serial number does not correspond to the nature, type or origin of the product.

6.2 How to make a warranty claim

The product warranty terms describe the process for making a warranty claim for a product. You should read and follow the procedures described in the warranty terms if you need to make a warranty claim. 

7.  PRODUCT RETURN

If you are not completely satisfied with your purchase, products purchased directly from the Online Store can be returned within 45 days of the delivery date for a full refund.

PLEASE NOTE THAT WE CANNOT ACCEPT RETURNS ON CUSTOMIZED/PERSONALIZED ITEMS.   

How to return your product?

Product must be returned unused and in original packaging in order to receive a full refund (less shipping, handling, and restocking fees). 

You must return the product within 30 days of receipt of the product along with the original Online Store purchase receipt and a signed letter stating your full name, telephone number, address, and the reason for the return.

A pre-paid shipping label will be issued upon request. Please send us a message to request a pre-paid shipping label for return.  

Mail your returned product to: 

All-Clad Canada Returns

36 Newmill Gate, Unit #2

Scarborough, ON M1V 0E2

 

In some case, consumer service may instruct you on a different process for returning the Products. Please follow their instructions.

Please note: 

·        Unauthorized returns will not be accepted. 

Please allow 4-8 weeks for return processing. 
Your refund will be applied to your original form of payment upon complete inspection of your return.
Return Exceptions

Products that have been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this return policy.

Unless otherwise stated, shipping and handling charges are not refundable. You agree to pay all expenses related to shipping charges on all products. 

We reserve the right to include a 10% restocking fee, which would be deducted from your refund. Unless otherwise stated, we do not refund the original shipping and handling that you paid on the order.

If you have any questions about our return policy, please contact us at 1.800.418.3325 or online LINK.

 

8.  SIGNATURE AND EVIDENCE OF AGREEMENT

The keying in of your bank card details online and your final confirmation of the order will serve as evidence of the order and shall constitute evidence of payment being due for the products ordered as shown on the order form.

This confirmation or the order will be considered as a signature and an express acceptance of the transactions which have been carried out on the Online Store.

The computerised records retained in the information systems of the Company and its partners in reasonably secure conditions will be considered as evidence of the communications, orders and payments made between the parties.

9.  WARRANTY EXCLUSION AND DISCLAIMER; LIMITATION OF LIABILITY

These T&Cs and the warranties in the links above set forth all our obligations and responsibilities regarding the provision of the products from the Online Store. 

THIS PARAGRAPH DOES NOT HAVE THE EFFECT OF LIMITING THE RIGHT OF CONSUMERS RESIDING IN QUEBEC TO THE LEGAL WARRANTY OF THE CONSUMER PROTECTION ACT, IN PARTICULAR, TO THE EFFECT THAT IT WILL BE POSSIBLE TO USE GOODS IN THE WAY THEY ARE NORMALLY INTENDED TO BE USED AND FOR A REASONABLE DURATION. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, AND EXCEPT AS OTHERWISE STATED IN THE WARRANTIES SPECIFIED FOR THE PRODUCTS, THE COMPANY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. 

All delivery dates are estimates only.  We are not responsible for any delays or failure to perform any of our obligations if any delay or failure is due to circumstances beyond our control including but not limited to strikes, lockouts, fires, riots, wars, inability to obtain materials, components or supplies, failure or breakdown of machinery, production scheduling delays, government regulations, pandemics or epidemics.

EXCEPT FOR DAMAGES RESULTING FROM THE ACTIONS OF THE COMPANY IF YOU ARE A CONSUMER RESIDING IN QUEBEC WITHIN THE MEANING OF THE CONSUMER PROTECTION ACT, YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE PRODUCTS MADE AVAILABLE TO YOU ON THE ONLINE STORE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES HOWSOEVER CAUSED. UNDER NO CIRCUMSTANCES SHALL THE COMPANY’S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SALE OF PRODUCTS EXCEED THE PURCHASE PRICE OF THE PRODUCT TO WHICH SUCH LIABILITY RELATES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF CERTAIN DAMAGES.[Lette9]  IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU.

FOR THE PURPOSES OF THIS SECTION, “THE COMPANY” SHALL INCLUDE the Company, its divisions, affiliates, subsidiaries and related companies including their successors and assigns, and their respective directors, officers, shareholders, employees, agents, mandataries, contractors, licensors, licensees, and third-party suppliers.

10.  PERSONAL DATA

The Company gathers personal data to process your order and may be required to communicate it to its commercial partners in order to fulfil your request.

Please refer to our Privacy Policy for more details.

The Company applies reasonable means in order to preserve your order and payment data securely, but the Company cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data that you have provided by accessing or placing an order through this website or the Online Store.

11.  SEVERABILITY:

In the event that any provision of these T&Cs is held to be invalid, illegal or unenforceable by a change in legislation, regulation or by a court decision, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.

 

12.  DURATION:

These T&Cs shall apply for as long as the products are available on the Online Store.

13.  APPLICABLE LAW AND COMPETENT JURISDICTION

The Company controls this website from its offices within Ontario, Canada. You agree that these T&C and all matters relating to the access to, use of, or purchases through this website and the Online Store will be governed and construed in accordance with laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, and the competent courts of Ontario shall have jurisdiction.

For all Canadian residents (excluding residents of the Province of Quebec), to the extent permitted by applicable law, you agree that the laws of the Province of Ontario and the federal laws of Canada applicable therein govern these T&C, without regard to rules relating to conflict of laws that would apply the substantive laws of another jurisdiction. The courts of the Province of Ontario, in the Judicial District of Toronto shall have exclusive jurisdiction over all claims. 

For residents of the Province of Quebec, you agree that the laws of the Province of Quebec and the federal laws of Canada applicable therein govern these T&C, without regard to rules relating to conflict of laws that would apply the substantive laws of another jurisdiction. The courts of the Province of Quebec, in the judicial district of Montreal shall have exclusive jurisdiction over all claims.

14.  WAIVER

The failure of the Company to enforce and provisions of these T&C or to respond to a breach or default by you or any third party of these T&C shall not in any way waive the right of the Company to subsequently enforce any of the T&Cs contained herein or to act with respect to similar breaches or defaults.

 
The Consumer Protection Act (‘’CPA’’) requires that a detailed description of the goods be provided by merchants (s. 54.4 d) CPA) and this description should not be erroneous, as the merchant is also prohibited from ‘’making false or misleading representations to a consumer’’ (s. 219 CPA).
 [Lette2]The price shown for an item must constitute the total amount to be paid by the consumer and include all costs, such as shipping costs and taxes (54.4 e) CPA). No fees may be requested from the consumer, unless they are specified (12 CPA).

If the amount of some charges can’t reasonably be predetermined, they must be described to the consumer (54.4 f) CPA).

In our opinion, the mention of a possible change in environmental taxes is adequate.

However, should there be any other charges that the consumer may incur, and that cannot reasonably be determined in advance, these should be mentioned as well (e.g. if the consumer is responsible for all customs charges).
 [Lette3]In general, merchants can never charge a higher price than that advertised (s. 224 c) LPC). However, as merchants are free to create their own cancellation policy, it would be admissible to provide for the cancellation of the contract in light of a price error (54.4 (k) CPA).
 [Lette4]According to the CPA, the only admissible methods of payment in such cases, where the consumer pays prior to having the goods delivered, is any method of payment that allows for chargeback (54.3 CPA). This would include credit card payments.
 [Lette5]In order to conform with the requirements of the CPA, this section should indicate the name of the carrier that will be in charge of delivering the goods (54.4 j) CPA).
 [Lette6]The merchant should already disclose some indications pertaining to the addresses that could fall outside the scope of their shipment or delivery zones.
 [Lette7]According to the guidelines from the Office de la protection du consommateur (the ‘’Office’’), a merchant does have a responsibility towards the consumer to deliver the goods that were bought, and would be responsible for their non-delivery (e.g. if they were stolen). And, in that case, the merchant could not impose any fixed charges, penalties or damages on the consumer, other than interests (13 CPA).

However, if the consumer is responsible for preventing the delivery, the merchant will be presumed to have met his obligations pertaining to the delivery of the goods. In that event, the merchant may charge additional shipping costs to offset expenses incurred.
 [Lette8]As previously stated (see comment under 3. Prices), shipping costs should be included in the price of the goods, provided they can reasonably be calculated in advance (54.4 e) and 224 CPA). 

If that is not the case, information on shipping costs (and any associated costs or fees, such as handling fees) should be provided to consumer.
 [Lette9]A merchant cannot be ‘’liberated from the consequences of his own act or the act of his representative’’ (10 CPA). In addition, goods are sold with legal warranties that automatically apply to the sale and relate to the good’s usability, durability and defects. Therefore, a clause that generally excludes or limits liability may not be enforceable in Quebec.

The CPA also states that, if a stipulation of the contract is not applicable in the province of Quebec, there must be an explicit and prominent statement to that effect immediately before said stipulation (s. 19.1 CPA)