RETURN POLICY

We'll take care of you

Whether you realized you need a different piece of cookware or had a change of heart, we're here to make sure you are satisfied.

Requirements for returns:

If you are not completely satisfied with your purchase, products can be returned within 45 days of the delivery date for a full refund.

Products must be returned unused and in the original packaging in order to receive a full refund. If a product is found to be used from our inspection team, 30% of product cost will be withheld from the refund. 

If you received a Gift with Purchase as part of your order, the gift must be returned when returning the qualifying item(s). If the gift is not returned, its value will be deducted from your refund.

PLEASE NOTE THAT WE CANNOT ACCEPT RETURNS ON CUSTOMIZED/PERSONALIZED ITEMS.

How to return a product:

If you created an account, please login to initiate a return. If you checked out as a guest, use the guest feature.

Then repack the product in the original packing materials used for shipping, and enclose your completed Return Form.

We will issue a return label for you to send us back your product with the appropriate address.

After your merchandise has been received, we will issue a credit to your initial form of payment. Please allow up to 10 days for your credit to post.

PLEASE NOTE THAT A FEE OF $9.95 (PLUS TAX)  WILL BE DEDUCTED FROM YOUR REFUND PER RETURN LABEL FOR OPEN STOCK ITEMS. A FEE OF $19.95 (PLUS TAX) WILL BE DEDUCTED FROM YOUR REFUND PER RETURN LABEL FOR COOKWARE SETS.